Privacy Policy

This Privacy Policy explains how 88 Casino may collect, use, store and share personal information when you visit the website, create or use an account, contact support, or otherwise interact with our services. We aim to handle personal information fairly, securely and transparently, in line with applicable Australian privacy requirements.

88 Casino holds a licence issued by the Autonomous Organisation for the Regulation of Gambling Activities (AOFA) in Comoros, under licence number ALSI-202411029-FI1.

Information we may collect

To provide online casino services, 88 Casino may collect information that identifies you or is reasonably capable of being associated with you. The information collected depends on how you use the website, the account features you access and the checks that may be required before services can be provided. We seek to collect information that is relevant to these purposes and do not ask for information without a reasonable business or legal need.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, contact information, account login details, address information and records of your preferences. We may also keep information provided when you contact customer support, make a complaint, ask a question or request help with your account.

Identity and verification information

For identity, age, eligibility, security and compliance checks, we may request or receive verification documents and related information. This can include information from identity documents, evidence of address, information about the source or use of funds where appropriate, and records of checks performed. These checks help protect accounts, prevent misuse and support responsible operation of the service.

Payment and transaction records

We may collect records about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed by payment service providers. We may receive information needed to confirm a payment or investigate a transaction, but payment providers may handle card or banking details under their own privacy terms.

Technical, device and usage information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session times and interactions with website features. We may also receive information about errors, security events and connections used to access the service. This information helps us operate, maintain and protect the website.

How we use personal information

88 Casino may use personal information for the purposes connected with providing and managing the service. The purpose will depend on the type of information and the way it was collected. Common purposes include:

Creating, maintaining and administering your account.
Confirming your identity, age and eligibility to use the service.
Processing deposits, withdrawals, wagers and other account transactions.
Carrying out security, anti-fraud, anti-money laundering and risk checks.
Detecting suspicious activity, account misuse, technical abuse or attempts to bypass applicable controls.
Providing customer support, responding to enquiries and resolving complaints.
Operating, testing, improving and personalising website features and services.
Keeping appropriate records and meeting legal, regulatory and other compliance obligations.
Communicating important service, account, security or policy updates.
Sending marketing communications where permitted and where you have provided the required consent or another lawful basis applies.

We may use combined or statistical information that does not reasonably identify an individual to understand service performance, improve website design, monitor trends and support business planning. We may also use information to protect our rights, users and systems, and to establish, exercise or defend legal claims where necessary.

Sharing information

We may share relevant information with service providers that help operate the website and account services. These providers may support identity verification, payment processing, fraud prevention, technology hosting, analytics, customer support, communications, security and professional services. They should only use information for agreed purposes and may be required to protect it.

Information may also be disclosed where needed to comply with a legal obligation, respond to a valid request from an authorised body, investigate suspected unlawful activity, protect a person from harm, or protect the security and integrity of the service. We do not share personal information for unrelated purposes unless permitted or required by law, or unless you have agreed to the sharing.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions working, support account security, understand website usage and improve the online experience. Some cookies are necessary for core website functions, while others may help with analytics, performance or communications. Depending on your browser and the available controls, you can manage, block or delete cookies through your browser settings. Blocking some cookies may affect the availability or operation of certain website features.

Security

We use reasonable technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication procedures, monitoring, secure transmission and staff or provider confidentiality requirements. No website, online service or method of transmission can be guaranteed to be completely secure, so players should use strong passwords, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

International handling

Some service providers or technology systems used to deliver the website may be located outside Australia or may process information internationally. Where personal information is handled across borders, we take reasonable steps to support appropriate protection and to use providers that are expected to safeguard the information in accordance with their obligations.

How long information is kept

We keep personal information only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, payment, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer needed, we may securely delete it, anonymise it or otherwise dispose of it in accordance with our procedures.

Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that no longer needs to be held, and withdrawing consent to marketing communications. A withdrawal of marketing consent does not affect the lawfulness of communications or processing that took place before the withdrawal.

How to make a request

To exercise your data rights, ask a privacy question or request help with personal information, contact support@88-casino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account. We may need to verify your identity before completing a request, particularly where the information is sensitive or disclosure could affect account security.

We will review requests within a reasonable period and respond in accordance with applicable requirements. In some situations, we may be unable to provide access, delete information or complete a request immediately. For example, information may need to be retained for legal, security, fraud prevention, dispute resolution or transaction-record purposes. If a request is limited or refused, we will aim to explain the reason where permitted.

Marketing choices

You can withdraw consent to marketing by contacting support@88-casino.wtf. You may also be able to use an unsubscribe option included in a promotional message. Service, account, security and other essential communications may still be sent when they are necessary to provide or protect your account.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from its stated effective date. We encourage players to review this page periodically. By continuing to use the service after an update, you acknowledge the updated policy to the extent permitted by law.